/ Print /

Consumers

Two Things to Know About the Patient as the New Healthcare PayerEye-opening analysis from TransUnion Healthcare reveals patients continue to see rising costs.
Three Ways to Harness Consumer Feedback at Healthcare OrganizationsHealthcare organizations need a democratic approach to customer experience. Consider these three questions to maximize customer feedback.
Are Virtual Agents Ready to Interact with Your Healthcare Consumers?Eye-opening research by NTT DATA Services sheds light on healthcare consumer satisfaction with virtual versus human agents.
Seven Ways to Help Patients Access Costly Cancer DrugsTwo new studies reveal that cost-restraints can keep patients from accessing life-preserving cancer drugs.
Three ways healthcare executives can uncover consumers at risk for fluWith influenza activity increasing sharply, here’s how healthcare executives can determine which health plan members are at risk for the flu.
Three ways to make healthcare consumers happierA new survey has eye-opening findings about the status quo one-size-fits-all health plan.
Survey reveals how patients believe providers can drive better outcomesA study from West reveals interesting findings about patient engagement, prevention, wellness, and quality of care.
Health insurers' top plans for 2018
Health insurers' top plans for 2018Payers’ biggest concerns for 2018, health insurance exchange participation plans, and how offerings could change.
Top strategy plans, providers can use to motivate member behavior changesAs the healthcare system shifts from a focus on employee-based plans to consumer-based plans, insurers have to find new ways to engage and motivate members.
Trump’s steps to undo the ACA: Top takeaways from healthcare insidersTrump takes two steps to dissolve the ACA. Find out what the experts think about these two important actions.