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    Your Interoperability Strategy: 4 Things Healthcare Execs Need to Consider


    3. Real solutions, not bandages

    With so many data solutions on the market, Chakra says the process of finding true interoperability can become elusive.

    “There are significant investments made into EHRs, email, phone, chat, analytics, patient portals, revenue cycle tools, and other tools necessary to provide high-quality care to patients. Additionally, the time spent hiring and training staff on these applications at disparate parts of their organizations requires a massive amount of resources,” Chakra says.

    He suggests that organizations must take an audit of how employees are using different services and applications and how technology solutions can improve that workflow.

    “Many interoperability solutions only offer easy, quick fixes that mask or Band-Aid one step of a process. In order for true interoperability to exist, you cannot simply connect one or two processes—you must prove that you can automate entire workflows,” Chakra says.

    4. Investing in smarter technology

    Chakra says that advancements in machine learning and artificial intelligence that can grow with organizations over time will help them get to the eventual goal of interoperability. He says the trend toward automating repetitive, high-volume tasks can allow for more one-on-one interaction with patients.

    “Health organizations will need to invest in machine learning, because it will enable them to gain a more complete and accurate record of their patients,” Chakra says. “Artificial intelligence has the power to automate the tools that you already have in place without integrations and being truly system agnostic. Since artificial intelligence can work 24 hours a day, seven days a week, it will free up staff to focus on the things that require more of a human touch.”



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