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    Top ways payers, providers use tech to improve care


    Measuring results

    Patient adherence usually increases, and hospitalizations decrease, when technology is used to monitor and engage with people, says Rock. Subtle changes in patients can be identified by care teams, and physicians can intervene before a trip to the hospital is necessary.

    “A primary reason why patient adherence is increasing with these programs is because they can quickly connect with clinicians, on request of the patient or on automated alert escalation by care teams,” Rock says. “A good remote patient monitoring program can keep patients out of the hospital and in the comfort of their own homes.” When signs of deterioration become evident through a patient’s continual biometric, health, and education assessments, for instance, care teams can intervene with often modest therapies, he says.

    “The bottom line is how much is being spent and what is the return,” says Housman. Organizations need to calculate the per patient cost for technology, and the relative return, which could be cost savings or a reduction in complexities in claims, he says. “It is important to run programs quickly enough to get feedback because it’s not a one-size fits-all approach. Some technologies will be used differently for certain segments of patients. A closed-loop analysis can help you determine if impact is cost alone or benefit to patient alone.”

    Donna Marbury is a writer in Columbus, Ohio.

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