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    Top 10 up-and-coming industry leaders in managed care


    Susan Moffatt-Bruce, MD, PhD, MBA, FACS, FRCPS(C)
    Cardiothoracic surgeon
    Chief Quality and Patient Safety Officer
    The Ohio State University Wexner Medical Center
    Columbus, Ohio

    Moffatt-BruceMoffatt-BruceMoffatt-Bruce, who began her career in healthcare as a staff surgeon at St. Paul’s Hospital in Vancouver, British Columbia, in 2004, has held many posts within Ohio State’s Wexner Medical Center and its College of Medicine for the past 10 years At Wexner, an academic health center with seven hospitals, she introduced and implemented a systematic approach incorporating customized safety tools aimed at generating permanent culture change around patient safety. She also secured a grant of nearly $4 million from the AHRQ Patient Safety Learning Laboratories, to establish and support her concept of Institute for the Designs of Environments Aligned for Patient Safety (IDEA4PS). It seeks to use systems approaches to bring together multidisciplinary teams to generate new ways of thinking regarding the design of feedback to the environment of care in alignment with systems dynamics.

    MHE: Why did you choose your profession?

    Moffatt-Bruce: I was inspired by many of my mentors, particularly Wilbert Keon, MD, a cardiac surgeon at Ottawa Heart Institute, Canadian senator, and an astute healthcare leader. He performed the first pediatric heart transplant in Canada, and he envisioned and built the business of specialized heart care.

    MHE: What has been your biggest learning experience?

    Moffatt-Bruce: As healthcare providers and leaders, we can learn and even borrow from other industries. While patient care is complicated and sometimes unpredictable, lessons learned from industries ranging from aviation, nuclear power, and retail impact patients’ safety and outcomes. In addition, I have learned that healthcare is truly a service industry and the patient and their family must remain the customer.

    MHE: What change would you like to see in healthcare in the next 10 years?

    Moffatt-Bruce: I’d like to see more women physicians in healthcare leadership roles. It’s my impression that physicians are impactful as senior healthcare leaders included in the C-suite, and that women have a tremendous ability to weigh priorities, optimize resources, and effectively multi-task. The proverbial healthcare executive glass ceiling must be broken.

    MHE: If you could sit down to dinner with anyone involved in healthcare, who would it be?

    Moffatt-Bruce: Elizabeth Blackwell, MD, the first woman to receive a medical degree from an American medical school. After working in European clinics, she came to New York City—where she was repeatedly refused work in hospitals and clinics. Therefore, in 1854, she opened her own dispensary in a small house.

    Next: The next emerging industry leader


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