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    Top 10 up-and-coming industry leaders in managed care


    Jason A. Coons, BA
    Vice President, Care4U – CareSource
    Dayton, Ohio

    CoonsCoonsCoons, 35, joined the CareSource team in early 2016 to implement a community-based, member-centric model of service delivery for the plan’s 1.6 million members. Before arriving at CareSource, Coons spent nearly six years at Kettering Health Network, first as director of Process Excellence, and later as network director for Process Excellence. Assuming the initial senior leadership role in his 20s, Coons delivered nearly $6 million in hard savings while at the Kettering. A high point early in his career included sales growth of more than 300% under his direction as a first-time senior leader at TechSolve, a business management consulting company.

    At CareSource, Coons leads the division for population health strategy and analytics, utilization management, a 24/7 nurse triage line, clinical business systems, care coordination and member wellness, and prevention initiatives.

    MHE: Why did you choose your profession?

    Coons: I’ve always wanted to be connected to something larger and find solutions. Healthcare became personal during my grandmother’s final years—I was taken aback by the inconsistency and lack of consumer experience for her and our family. That experience reignited my passion to want to mend a broken system. At my core, I am an industrial engineer. I was lucky to translate that knowledge to drive continuous improvement in hospitals. Today, I am expanding that vision to the development and promotion of Care4U, CareSource’s population health management model.

    MHE: What has been your biggest learning experience?

    Coons: Healthcare is an ecosystem, and to understand what pulls and pushes on it, you have to take a broader perspective. Everything is interconnected—hospitals, primary care practices, health plans, and so on. This awareness sheds light on silos within the industry, which ultimately affects patient care.

    MHE: What change would you like to see in healthcare in the next 10 years?

    Coons: The consumer has to be our top priority. Care4U’s change management strategy is designed to do this by giving consumers what they deserve—a focus on well-being rather than just-in-time clinical care. Via population health, we go beyond medical care management to address the whole member—looking at socioeconomic determinates and filling behavioral health gaps. This approach allows us to serve members when, where, and how they need us.

    MHE: If you could sit down to dinner with anyone involved in healthcare, who would it be? 

    Coons: Having worked for the Kettering Health Network in Dayton, Ohio, I’d like to sit down with its namesake, Charles Kettering. His limitless frame of mind and passion to improve the quality of life is awe-inspiring. In the early 1900s, he had the foresight to invent the first incubators for premature babies and his research on magnetism eventually led to imaging devices. He held 186 patents, many of which were life-changing.

    Next: The next emerging industry leader



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