Self-serve kiosks reduce antibiotic use
Veterans Administration (VA) Palo Alto Healthcare System, through collaboration with Stanford University and the University of California, San Francisco, is having great success with self-serve kiosks to screen and reduce antibiotic use in its patient population of 10,000.
“A health kiosk decision-support system may be a novel and important approach to improve provider prescription patterns,” says Rona Margaret Relova, MD, a research health scientist with the VA Palo Alto Healthcare System. “An interactive, self-service kiosk allows patients to input information about their illness. Utilizing patient provided data, the decision-support system then generates customized recommendations for healthcare providers.”
To determine just how effective the kiosks could be in reducing antibiotic use, Leonard Goldschmidt, MD; Mitchell Wong, MD; Rona Relova, MD; Ralph Gonzales, MD; and Don Collado of the VA Palo Alto Institute for Research and Education, conducted a study on the administration of electronic clinical screenings via the kiosks during flu season.
Vecna, a patient solutions company based in Cambridge, Massachusetts, provided the Patient Information Exchange platform that pulls from siloed health information systems and gives VA Palo Alto patients the ability to update their demographics and insurance information, and to register using onsite kiosks.
The kiosk platform comprises six modules: pre-registration, onsite registration, patient queuing, surveys and forms, clinical messaging, and a business intelligence data warehouse. The study researchers used the survey and forms module to conduct clinical screenings on acute respiratory tract infections.