Paramedics fight to combat ED visits, readmissions
Matt Zavadsky is director of public affairs for MedStar Mobile Healthcare, a governmental agency that is the regional 911 EMS provider for 15 Texas cities, including Fort Worth. MedStar also operates a CP program. Zavadsky says EMS teams have traditionally only been paid for transporting patients to the hospital or ED, with no reimbursement for patients treated on the scene without transport.“So we transport them to pay our employees and that’s just silly,” Zavadsky says.
Now, hospitals and payers are using incentives from the ACA earned through lower ED admissions and hospital readmissions to change the reimbursement structure. “Any health system migrating to a population health strategy has to recognize that all their efforts can be thwarted by the patient with a quick call to 911. As systems consider how best to transition to value-based care, they should take a serious look at their local EMS agencies as partners in the process,” Swayze says.
MedStar is paid primarily for 911 ambulance service, Zavadsky says. It also is paid for CP services. Hospitals and other agencies, such as an IPA, pay an enrollment fee for the enrollment. It also receives per member per month payment from hospice agencies. Third party payers are negotiating with the cost savings plan, though it was not yet in effect at press time, says Zavadsky.
Filling an unmet need
Zavadsky says that patients who are surveyed after hospital stays say they only understand their discharge instructions 40% of the time. They may have questions that only come up after they leave the hospital, then forget by their next appointment. These things that can lead to ED visits and readmissions.
“It’s not that they want to be noncompliant, it’s just that they don’t know any other way to be. Nobody has the time to sit with that patient in an area that’s comfortable for that patient and explain,” says Zavadsky. “We’ve put 3,000 to 5,000 patients through these [CP programs] and 80% of what we’re doing with these patients isn’t clinical. It’s educational.”
Zavadsky says his agency has tracked 475 patients using the CP mobile healthcare services for 24 months and found that EMS calls were reduced by about 55% in patients enrolled in the CP program. That translates to an estimated $8 million cost savings to health systems thanks to the change in the patient’s utilization of services. That estimate, Zavadsky says, is based on ED facility payments and Medicare cost savings and isn’t inclusive of additional costs for lab work or specialist care.