Four priorities your health plan must embrace to thrive in the future March 06, 2017 By Tracey Walker Health plans of the future will focus on consumers: designing products, care and services to support improved health. Step up your social media: Learn from one health plan’s success February 28, 2017 By Tracey Walker Stephen Rioseco, of Horizon BCBSNJ, tells Managed Healthcare Executive how his health plan fully capitalizes on the power of social media for customer service. Four member experience technologies your health plan should be using February 23, 2017 By Donna Marbury Technology experts predict that more health plans will take advantage of consumer engagement technologies in 2017. Get your plan members to shop around for less-expensive care December 29, 2016 By Judy Packer-Tursman Some health plans are finding success with a new program that rewards patients for seeking out cheaper care. Make it personal: Three ways to connect with healthcare consumers November 19, 2016 By Stan Nowak : Remembering to engage in healthy behavior can often slip to the bottom of our list of priorities. In a world where we need to be reminded and motivated to be the healthiest version of ourselves, the right nudges at the right time can help us get there. Are we relying too heavily on HCAHPS? November 02, 2016 By William Maples MD How to really understand patient experience and improve outcomes. Here are five tips to help you create a culture of excellence. New cancer care approach: Highmark’s cancer collaborative October 24, 2016 By Rachael Zimlich RN Cancer care has made great strides in the U.S., but effective care is still too expensive and inaccessible for many Americans. Now, payers and providers at Highmark, Allegheny Health Network and Johns Hopkins are launching a new model that could change cancer collaboration. Six ways health plans address consumer pain points October 13, 2016 By Judy Packer-Tursman Consumers want more, and it’s time to deliver. Here’s how health insurers can retain current members and attract new ones. Study: Ageism affects health outcomes in the elderly September 27, 2016 By Tracey Walker Humana and UCS study shows prevalence of ageism in film and the power of embracing a healthy mindset for healthy aging Opinion: Value-based medicine requires personalized incentives September 20, 2016 In today’s increasingly consumer-driven environment, personalization is not only expected, but a demanded part of the user experience.