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Member engagement

Health plans explore psychosocial support services to improve outcomesPatients who lack resources likely won’t have improved health outcomes even with interventions. Some plans are exploring how to address the problem.
Three ways health plans, providers can enhance member relationshipsThe success of any value-based care model depends on achieving a strong relationship with members. Here’s three ways how.
Program uses provider, patient incentives to fight opioid epidemicProviders are coming up short when it comes to HEDIS measures related to substance abuse. Here’s how one health plan is changing that.
Top strategy plans, providers can use to motivate member behavior changesAs the healthcare system shifts from a focus on employee-based plans to consumer-based plans, insurers have to find new ways to engage and motivate members.
Five key focus areas for building a consumer-centric healthcare organizationHere’s how to take consumer-centricity more seriously as expectations increase.
How to meet unique health needs of LGBT individualsFinding ways to communicate directly with and provide tailored services to LGBT individuals has been a challenge for managed care organizations, but experts say breaking barriers is imperative.
Five rules for payer success in oncologyPayers must reinvent efforts to reduce cancer cost and increase quality for a value-based care world. Here’s five rules to follow.
Top online resources patients are using to aid in healthcareA poll by Morning Consult on behalf of University of Phoenix, has revealing results about online health resources.
Three ways convenience drives the future of healthcareTechnology is enabling healthcare consumers the freedom to choose. With increasing choices, convenience is at the forefront of the next evolution of healthcare, and companies need to focus on delivering great end-to-end experiences to meet the needs of today’s consumers.
When given the chance, will patients choose cheaper prescription drugs?A new UC Berkeley study has surprising findings about reference pricing and patient drug selection.