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Package pricing: Geisinger's new model holds the promise of aligning payment with optimal care
Geisinger Health System and Geisinger Health Plan have attracted attention from key industry players ever since introducing a bundled-pricing program called ProvenCare in 2006. Richard Gilfillan, MD, president and CEO of Geisinger Health Plan, played a critical role in the launch of the new payment structure.
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Dashboards boost patient services in call centers
Contact centers must prove their value to the organization and the patient. Kaiser Permanente has seen success with its dashboard approach.
Consider increasing emphasis on healthcare programs
The majority of program development or improvement plans fail to meet their projected performance. What can a healthcare executive leadership team do to change this outcome for their organization?
Use customer service to reap bottom line benefits in consumerism age
Today's hospitals now compete with something far more engaging and intoxicating than the hospital down the street — consumer expectations.
Win-Win: Dental benefit consulting adds value for insurers
Dental benefit consultants are important allies for insurers as the dental profession transitions to an evidence-based dentistry (EBD) perspective.
Strategies for ICD-10 take proactive approach
Most healthcare players agree that ICD-10 implementation will be expensive and resource-intensive. Yet opportunities abound to enable proactive organizations to become industry leaders with the new system.
How to survive healthcare's war for talent: Four paths to improvement
Attracting the right candidate and landing that talented employee for your organization are challenges. As the labor market continues to tighten, healthcare employers need to focus on long-term recruitment and retention strategies.
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Special Reports
Where Data Stops: Employers want more data for cost planning, but where is line drawn?
The U.S. healthcare system continues to struggle with costs. As costs have climbed, data needs among employers are changing swiftly. Some employers are asking their health plan providers for deeper, more telling employee health information, only to find that they aren't able to obtain it because of HIPAA and similar laws.
Early Retirees: Consumer-driven options the plans of choice for young retirees
As employers continue to cut back on health insurance for retirees (and might even stop offering it to new employees), early retirees are stuck in an expensive conundrum. More and more this group of retirees is turning to consumer-driven solutions.
Core Competencies: With many options, outsourcing enables plans to evolve
Few words have become as vilified as "outsourcing." For some Americans, it might bring to mind low-paid and poorly trained workers working at an overseas call center. As competition and cost pressures worsen and the talk of recession continues, outsourcing is becoming an increasingly attractive option for healthcare payers. When done correctly, it can be both efficient and cost-effective. Despite popular belief, outsourced work doesn't have to go overseas; in some cases, the work can go across the city, or even across the street.
Emergency situation: Working harder unlikely to solve crisis in emergency room overcrowding
George Clooney's challenges make for good TV. While the former star of "ER" struggles with fictional patients, much of the drama in today's emergency department (ED) centers around the problems of overcrowding, increased utilization and increased wait times.
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